Terms of Use

Replaces the previous Platform Disclaimer & Terms of Use dated 9 November 2025.

1. Introduction

Welcome to MyLock.my, a digital platform that connects customers with verified locksmith and access-systems technicians across Malaysia.

MyLock.my is operated by Vince Tan, trading as MyLock.my, a sole proprietorship (the “Platform Operator,” “we,” “us,” or “our”). MyLock.my and its associated platform may be transferred to a successor entity in the future as the business grows; in such cases, your relationship transfers to the successor entity subject to these Terms or an updated equivalent.

By accessing or using mylock.my, our WhatsApp dispatch service, our Telegram technician system, our courses, or any related services (collectively, the “Platform”), you agree to be bound by these Terms of Use and all applicable Malaysian laws and regulations.

For information on how we collect, use, and protect your personal data, please refer to our separate Privacy Policy.

2. Nature of Service

1. MyLock.my acts as a digital intermediary connecting verified locksmith and access-systems technicians (“Service Providers”) with customers seeking those services (“Users” or “Customers”).
2. The Platform does not employ, own, or directly control any Service Provider. Each technician operates as an independent contractor or an independently registered business entity, typically registered with the Companies Commission of Malaysia (SSM).
3. The Platform’s operational role is limited to:
   • Hosting verified profiles of Service Providers
   • Providing a job request, matching, and dispatch system
   • Offering customer support and dispute resolution facilitation
   • Operating supplementary services such as workshops, the online shop (where active), and the technician training pathway
4. MyLock training disclosure: MyLock workshops are not currently MOE-accredited, SKM/JPK-accredited, or HRD Corp claimable. For full details on workshop delivery status, please refer to the Courses page.

3. Platform Verification

1. All participating Service Providers are required to submit identity documents, SSM business registration proof, and a Self-Declaration of Good Conduct prior to approval.
2. Verification is based on information declared by the Service Provider. The Platform does not guarantee the truthfulness of declarations and shall not be held responsible for any misrepresentation by Service Providers.
3. “Platform Verified” status confirms only that the technician has completed the Platform’s required verification steps. It does not constitute:
   • Government endorsement
   • Police approval or background-check clearance
   • Licensing under the Private Agencies Act 1971 or any other security regulation
   • Trade-association certification (which does not yet formally exist for Malaysian locksmiths)
4. The Platform may suspend or revoke “Platform Verified” status at any time, including following customer complaints, performance failures, or violations of these Terms.

4. Independence of Technicians

1. All service transactions, negotiations, and payments are conducted directly between the Customer and the Service Provider.
2. The Platform does not collect or hold payments on behalf of either party unless explicitly stated in writing for a specific transaction (e.g., escrow arrangements for high-value jobs).
3. Service Providers determine their own pricing, scheduling, and service coverage. The Platform may display suggested rates or operating bands for transparency, but these are indicative only and not binding on either party.

5. Service Provider Code of Conduct

All Service Providers must:

• Respect customer privacy, property, and dignity
• Maintain confidentiality of security codes, lock combinations, and personal information encountered during service
• Avoid misrepresentation of skills, experience, certifications, or pricing
• Refrain from unethical or illegal locksmith activities, including unauthorised entry, evidence tampering, or facilitating criminal acts
• Comply with all applicable Malaysian laws including the Consumer Protection Act 1999 and Sales and Service Tax Act 2018
• Maintain valid business registration where required
• Carry appropriate insurance for high-risk work where reasonable

Violation may result in suspension or permanent removal from the Platform, and where appropriate, reporting to relevant Malaysian authorities.

6. User (Customer) Code of Conduct

All Users of the Platform must:

• Provide accurate information when requesting services
• Treat Service Providers with respect; harassment, abuse, or threats are not tolerated
• Not request services for unlawful purposes (e.g., entry to property you have no right to access)
• Pay agreed service fees promptly and in good faith
• Provide honest ratings and feedback
• Not attempt to circumvent the Platform to engage Service Providers off-platform after a successful match (other than for legitimate continuation of an established working relationship)

The Platform reserves the right to suspend or terminate access for Users who breach these conduct standards.

7. Limitation of Liability

1. The Platform Operator shall not be liable for:
   • Any loss, damage, theft, or injury arising from services rendered by independent Service Providers
   • Any delay, cancellation, or failure to perform caused by factors beyond the Platform’s reasonable control (including network outages, force majeure, or third-party failures)
   • Any indirect, incidental, special, or consequential damages (including loss of data, loss of income, or loss of business opportunity) arising from use of the Platform
2. To the maximum extent permitted by Malaysian law, the Platform’s total cumulative liability for any claim arising from or related to the Platform shall not exceed the greater of:
   • The fees paid by the claimant to the Platform in the 12 months preceding the claim, or
   • RM 300
3. Statutory rights preserved: Nothing in these Terms limits or excludes any rights that cannot be limited or excluded under Malaysian law, including statutory consumer rights under the Consumer Protection Act 1999.
4. Service quality remains the responsibility of the assigned Service Provider. Customers with quality complaints should follow the dispute resolution process in Section 8 and may also exercise their statutory rights against the Service Provider directly.

8. Dispute Resolution

1. In the event of disagreement between a Customer and a Service Provider, either party may submit a report through the Platform’s dispute channel by emailing hello@mylock.my with the subject line “Dispute Report”.
2. The Platform will review available evidence (chat logs, job records, ratings, declarations, photographs) and may attempt to mediate a resolution.
3. Mediation is voluntary and non-binding. The Platform does not have judicial authority. Either party retains the right to pursue legal action through the Malaysian courts independently of any Platform mediation.
4. The Platform may take administrative action (such as suspending a Service Provider or User) based on its mediation findings, even where the underlying dispute is not legally adjudicated.

9. Membership and Fee Policy

1. Service Provider membership fees, where applicable, are payable annually and non-refundable except in cases of administrative error by the Platform.
2. The Platform reserves the right to revise membership fees with reasonable prior written notice (typically at least 30 days).
3. Membership may be suspended or revoked if a Service Provider:
   • Breaches these Terms
   • Provides false information during registration or operation
   • Receives consistent poor customer ratings or substantiated misconduct complaints
   • Fails to maintain valid business registration where required
4. Course fees, when applicable, are governed by separate course-specific terms communicated at the point of intake confirmation.

10. Data Privacy

The collection, use, storage, and protection of your personal data is governed by our separate Privacy Policy.

The Privacy Policy explains:

• What personal data we collect from customers, technicians, course applicants, and website visitors
• The purposes for which we use that data
• The third-party processors we work with (Twilio, Telegram, Supabase, Hostinger, Google Analytics, and others)
• Your rights under the Personal Data Protection Act 2010 and the Personal Data Protection (Amendment) Act 2024
• How to contact us with data protection requests

By using the Platform, you acknowledge that you have read the Privacy Policy.

11. Intellectual Property

1. All website content, the MyLock.my brand and trademarks, platform software, training curriculum materials, and platform-generated documentation are owned by Vince Tan (trading as MyLock.my) or our licensors.
2. Users and Service Providers may not copy, redistribute, modify, or create derivative works of any Platform content without written consent, except as permitted under Malaysian copyright law (e.g., fair dealing for review or research).
3. Third-party trademarks mentioned on the Platform (such as Yale, Igloohome, Samsung, Kaadas, Philips, Xhorse, Autel, Lonsdor, and others) are the property of their respective owners and are used under nominative fair use to identify the products or tools relevant to our services.
4. User-submitted content: when you submit content to the Platform (photos, ratings, feedback, dispute submissions), you grant the Platform a non-exclusive, royalty-free licence to use that content for the operational purposes described in these Terms and the Privacy Policy.

12. Amendment of Terms

The Platform Operator reserves the right to amend these Terms at any time. Material updates will be:

• Published on this page with an updated “Last Updated” date
• Where reasonably practical, communicated to active Service Providers and Users via WhatsApp or email

Continued use of the Platform following such amendments constitutes acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

Any disputes arising from these Terms or use of the Platform shall be subject to the exclusive jurisdiction of the courts in Selangor, Malaysia, except where Malaysian law specifies otherwise (for example, certain consumer claims may proceed in the Tribunal for Consumer Claims).

14. Severability

If any provision of these Terms is held by a court or competent authority to be unlawful, invalid, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

15. Contact

For inquiries, complaints, or notices regarding these Terms:

For data protection requests specifically, please use subject line “PDPA Request” — see our Privacy Policy for details.