Shipping, Installation and Returns

Shipping

Orders are shipped by DHL eCommerce from Kuala Lumpur. You receive the tracking number by WhatsApp or email once the parcel is handed over.

Destination	Rate	Typical transit
Peninsular Malaysia	RM13 flat, free for orders RM300 and above	2 to 5 working days
Sabah, Sarawak and Labuan	RM26.20 flat, free for orders RM300 and above	4 to 9 working days

Padlocks and small hardware ship within 1 to 2 working days of payment. Keyed-alike and master-key sets are cut to order and may take a little longer; we confirm the date by WhatsApp.

Installation (smart locks)

Smartverse digital door locks are priced supplied and installed by a verified MyLock technician in Kuala Lumpur, Selangor, Putrajaya, Seremban (Negeri Sembilan), Johor Bahru and Ipoh. After checkout we WhatsApp you to confirm the fit from a photo of your door, then agree an installation date.

If the door needs modification before the lock can be fitted (a new cut-out, reinforcement or re-routing), the technician confirms an extra charge of RM100 to RM400 on site before starting, depending on the work required. Standard fits carry no extra charge.

Outside these areas, smart locks are delivered by courier at the rates above for installation by your own installer.

Any modification charge is quoted and confirmed by the attending technician. MyLock.my does not set, hold, confirm, or arbitrate prices.

Shipping rates and installation terms verified 6 September 2026. Rates are those configured at checkout; the checkout total is final.

Payment

Online banking (FPX), Malaysian-issued Visa / Mastercard and DuitNow QR are processed by CHIP, a Bank Negara Malaysia regulated payment provider. Direct bank transfer is also available at checkout. Every order is paid in full before it ships or is installed; cash on delivery is not offered.

Returns

See our Refund and Returns Policy. For any order question, WhatsApp +60 14-831 4005 or use the contact page.